As the Front Desk Manager at our limited-service hotel, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and managing a team of front desk associates. You will play a crucial role in maintaining the hotel's standards of service, efficiency, and hospitality.

Key Responsibilities:

Guest Services: Ensure a warm and welcoming environment for guests during check-in and check-out processes. Address guest inquiries, concerns, and complaints promptly and professionally.

Team Management: Recruit, train, and supervise front desk staff, providing ongoing coaching and performance evaluations to enhance team effectiveness and guest satisfaction.

Operational Oversight: Manage daily front desk operations, including room assignments, reservations, and billing processes. Ensure compliance with hotel policies and procedures.

Financial Management: Assist in managing the front desk budget, including monitoring cash handling, daily revenue reports, and ensuring accurate financial transactions.

Communication: Collaborate with other hotel departments, including housekeeping and maintenance, to ensure seamless operations and guest satisfaction.

Inventory Management: Oversee the inventory of supplies and materials needed for front desk operations, ensuring adequate stock levels are maintained.

Guest Relations: Develop and implement strategies to enhance guest loyalty and satisfaction, including special promotions and personalized guest experiences.

Problem Solving: Address and resolve any issues that arise with guests or staff in a timely and effective manner.

Reporting: Prepare and present reports on front desk operations, guest feedback, and team performance to upper management.

Schedules: Create front desk schedules for 2 weeks in advance , cover shifts in case of call offs.

As a Front Desk Agent at our hotel, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. You will play a crucial role in creating a welcoming atmosphere and ensuring that guests have a pleasant stay. Your responsibilities will include managing reservations, addressing guest inquiries, and coordinating with other hotel departments to meet guest needs.

Key Responsibilities:

- Greet guests upon arrival with a warm and friendly demeanor.

- Check guests in and out efficiently, ensuring all necessary information is collected and processed accurately.

- Manage reservations and handle changes or cancellations as needed.

- Provide information about hotel services, local attractions, and dining options.

- Address guest inquiries and resolve any issues or complaints promptly and professionally.

- Maintain an organized front desk area and ensure all necessary supplies are stocked.

- Process payments and maintain accurate financial records.

- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards.

- Assist with special requests and provide personalized service to enhance the guest experience.

- Stay informed about hotel policies, procedures, and emergency protocols.

- Perform other duties as assigned by management

Key Responsibilities:

Room Cleaning/Inspections- Conduct thorough cleaning/inspections of guest rooms and common areas to ensure they meet Hilton Home2 cleanliness and quality standards.

Cleaning Assistance- Assist housekeeping staff in cleaning guest rooms and public areas, particularly during busy periods or when the team is short-staffed.

Laundry Duties- Help with laundry operations as needed, ensuring that linens and towels are clean, fresh, and available for use.

Assign Housekeeping Boards-Manage and assign daily housekeeping boards to staff, ensuring efficient workflow and coverage of all areas.

Training and Support-Provide guidance and support to housekeeping staff, offering training on best practices and Hilton standards.

Inventory Management- Monitor and report inventory levels of cleaning supplies and linens, ensuring that the housekeeping team is well-equipped.

Qualifications:

- Previous experience in housekeeping or hospitality preferred.

- Strong attention to detail and a commitment to maintaining high cleanliness standards.

- Ability to work independently and as part of a team.

- Excellent communication and organizational skills.

- Knowledge of Hilton Home2 guidelines is a plus.

Schedule- Part-time hours, including weekends and holidays as needed.

Physical Requirements:

- Ability to stand for extended periods.

- Occasional lifting of up to 25 pounds.

Essential Functions

1.     Provides professional and courteous service at all times.

2.     Clean rooms upon request

3.     Handle and complete all guests’ requests immediately.

4.     Disinfect the entire bathroom including toilet, ensure the entire bathroom is free of hair  

5.     Collects soiled linens for laundering, maintain linen supplies in appropriate locations

6.     Vacuum, mop, sweep guest room floor and hallways

7.     Maintain and keep a organized cart properly stocked and free of trash

8.     Clean all stay over’s, and checkout rooms in the allotted time for your property

9.     Remove all trash and place in dumpster, stock cart for the next person, empty vacuum daily

10.  Complete maintenance ticket for any items not working in the room or including safety concerns

11.  Insure the safety of our guest’s property assets; never open door for guest’s who forgot their key (redirect them back to the front desk)

Competencies

1.     Customer/Client Focus.

2.     Stress Management/Composure.

3.     Thoroughness.

Supervisory Responsibility
This position has no supervisory responsibilities, and reports to housekeeping supervisor.

Work Environment
This job operates in a hotel environment. This role routinely uses standard equipment such as vacuum, mop, broom, chemical, and Ozone machine.

Physical Demands
the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands, handle or feel; and reach with hands and arms able to lift 20lbs.

Position Type/Expected Hours of Work
this is a part time position, regularly requiring long hours and frequent weekend work.

The Housekeeping Manager will oversee all housekeeping operations, including the management of housemen, laundry staff, housekeepers, and breakfast personnel. This role is crucial in maintaining the cleanliness and overall presentation of the property, ensuring compliance with the Home2 by Hilton standards. The Housekeeping Manager will also be responsible for ordering supplies, taking inventory, and conducting room inspections.

Key Responsibilities

Supervision and Leadership

Lead and manage the housekeeping team, including housemen, laundry staff, housekeepers, and breakfast personnel.

Provide training, guidance, and support to ensure high standards of cleanliness and service.

Conduct regular staff meetings to communicate expectations and address any concerns.

Inventory and Supplies Management

Order cleaning supplies and equipment as needed, ensuring the department is well-stocked.

Maintain accurate inventory records and monitor usage to minimize waste and control costs.

Room Inspections

Conduct thorough inspections of guest rooms and public areas to ensure compliance with Home2 by Hilton standards.

Address any deficiencies and implement corrective actions as necessary.

Operational Support

Assist in cleaning guest rooms during periods of low occupancy to maintain service levels.

Coordinate with other departments to ensure seamless operations and guest satisfaction.

Quality Assurance

 Ensure that all housekeeping staff adhere to safety and sanitation policies.

 Respond promptly to guest requests and feedback regarding cleanliness and service.

Reporting

Prepare and submit regular reports on housekeeping operations, including staffing, inventory, and maintenance needs.

Qualifications

Previous experience in a housekeeping management role, preferably in a hospitality setting.

Strong leadership and team management skills.

Excellent organizational and time management abilities.

Knowledge of cleaning products, techniques, and safety procedures.

Ability to work flexible hours, including weekends and holidays.

Strong communication skills, both verbal and written.

Physical Requirements

Ability to lift and carry up to 50 pounds.

Ability to stand, walk, and bend for extended periods.

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off

Employee discounts

Summary/Objective

To perform a combination of tasks which maintains the hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive experience. 

Essential Functions

1. Cleans and maintains all public, storage, and back of the house areas
2.  Greets and welcomes guests. 
3. Cleans guest rooms upon request by management.
4. Handle and completes all guests’ requests immediately. 
5. Dust, vacuums, mops, all public areas including hallways and breakfast area
6. Removes trash throughout the day in all common areas including outside
7. Assists room attendants on the floor with supplies when instructed 
8. Assist laundry in folding and washing
9. Cleans and maintains public restrooms throughout the day
10. Function as maintenance when maintenance person is absent
11. Follow all OSHA policies and guidelines
12. Ensure the safety of our guest's property assets; never open door for guests who forgot their key(redirect them to frontdesk)